Shipping policy

Shipping Policy

Order Processing

Processing times vary by product and supplier. Please refer to the product page or checkout for the estimated processing and delivery times applicable to your order. Processing time is separate from carrier transit time.

Some products ship directly from third-party suppliers. Orders containing multiple items may arrive in separate packages and on different dates. McIvor Sales remains your contact for all shipping questions.

Shipping Destinations and Costs

We ship to destinations available at checkout. Available shipping methods and shipping charges are displayed before you complete your purchase. Free shipping applies only when expressly offered.

Delivery Estimates

Delivery estimates depend on the product, fulfillment location, carrier, and destination. Estimates are not guaranteed unless expressly stated. Carrier disruptions, customs inspections, severe weather, and holidays may affect delivery.

Order Tracking

When tracking is available, we will send shipment confirmation and tracking information to the email address provided with your order. Tracking updates may take time to appear after a shipping label is created.

Shipping Delays

If we cannot ship within the promised timeframe—or within 30 days if no timeframe was stated—we will notify you and provide the option to agree to a delay or cancel for a prompt refund of the unshipped merchandise. If we cannot obtain any consent required by law, we will cancel and refund the affected portion of your order.

Shipping Addresses

Please confirm your shipping address before placing your order. If you notice an error, contact info@mcivorsales.com immediately. Address changes may not be possible once processing or shipment has begun.

Missing, Damaged, or Incorrect Deliveries

If your order appears lost, arrives damaged, contains an incorrect item, or is marked delivered but cannot be located, contact info@mcivorsales.com with your order number and a description of the issue. For damaged or incorrect items, please include photos of the product and packaging when possible.

We will investigate with the supplier or carrier and arrange an appropriate resolution consistent with our Return and Refund Policy and applicable law.

International Shipping

If international shipping is available at checkout, orders may be subject to customs inspections, import duties, taxes, or other fees. Unless expressly included at checkout, these charges are the customer’s responsibility.